Call (806) 552-9258. This referral line is answered 24 hours a day, seven days a week, including holidays. If you have active water right now, call rather than filling out a form, because the first 24 to 48 hours decide whether this stays a drying job.
How to Reach This Referral Service
Phone: (806) 552-9258 — answered 24/7
Email: info@caprockmoldpros.com
Caprock Mold Pros is a phone- and web-based referral service covering Lubbock and the South Plains; it does not operate a public storefront. Non-emergency inquiries submitted by email or the form on this page are typically routed to a contractor within one business day.
What to Have Ready When You Call
It speeds things up if you can describe:
- Your address and ZIP code
- What you are seeing or smelling, and where in the building
- When you first noticed it
- Whether there has been a leak, a freeze break, hail, or a roof repair in the last year or two
- Whether the water is active right now
- Whether anyone in the household is having symptoms
- Whether you are dealing with an insurance claim
If You Have Active Water Right Now
Do these before help arrives:
- Shut the water off at the main
- Kill power to the affected area if water is near outlets or fixtures
- Move furniture and belongings out of the water if you can do it safely
- Do not run your HVAC, because it will move moisture through the rest of the building
- Take photos before you move anything, for your insurance claim
- Do not pull up carpet or cut drywall yet, because how that gets done affects what can be saved
Emergency Response
This referral line is answered across Lubbock and the South Plains at any hour, and connects you with a contractor who runs emergency calls. Response time for Lubbock and the close-in towns is typically under an hour. Farther out in Levelland, Brownfield and Post it is longer, but same-day response is typical.
Free Inspection
The visual inspection, moisture readings and thermal survey are free from every contractor in this network, with no travel charge and no minimum job size. You get an honest assessment whether or not you hire them.
Service Area
Lubbock, Wolfforth, Shallowater, Idalou, New Deal, Slaton, Abernathy, Ropesville, Smyer, Anton, Levelland, Brownfield and Post. See the full service area list.